Help
Having trouble with Graviti Shift? We’re here to help.
Send us a message and we’ll get back to you as soon as possible — usually within 1–2 business days.
support@lowfloorstudios.comHow do I report a bug or crash?
Email us at support@lowfloorstudios.com with a description of what happened, your device model, and the iOS version you’re running. Screenshots or screen recordings are always helpful.
How do I restore my purchases?
Open Graviti Shift, go to the Store or Settings screen, and tap “Restore Purchases.” Make sure you’re signed in to the same Apple ID used for the original purchase.
My progress was lost — what can I do?
If iCloud sync is enabled, your progress should restore automatically when you sign in with the same Apple ID. If not, contact us and include your device details so we can assist.
Does Graviti Shift collect any of my data?
No. Graviti Shift does not collect, store, or share any personal information. Read our Privacy Policy for full details.
How do I delete the app and all its data?
Press and hold the Graviti Shift icon on your home screen, tap “Remove App,” then “Delete App.” This removes all locally stored game data from your device.